Terms and Conditions
PLACING AN ORDER
Orders can be placed online on our website. Full payment is required at the point of ordering, payment can be made by debit/credit cards or through PayPal.
After you placed your order, please check your order carefully and let us know immediately if any items are incorrect. Contact us through our contact form from our website, or send us an email. It is especially important to check you have selected the correct date (and time, if applicable) for delivery.
Bekari 16.17 cannot accept responsibility for errors made during the ordering process by the customer.
CHANGES TO ORDERS
You may change the options for your cake after you have placed it. You can change it up to 2 days before the delivery/collection date. You cannot change the options if the delivery/collection date is within 2 days.
BRISTOL HOME DELIVERY
It is the customers responsibility to ensure a complete and correct delivery address is supplied. We ask for a phone number for contact in case of any issues with the order or delivery.
It is also the customer’s responsibility to make sure that there is someone to accept the delivery at the delivery address. Bekari 16.17 cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information, or because there is no-one to accept delivery.
Collection is available from 12PM - 4PM. Collection address will be given to you after you have placed the order.
If you are unable to collect on the day/time specified, please contact us immediately to organise other arrangements. If the cake is not collected by 4PM, then the cake will no longer be possible for collection until the next working day.
Once a cake has been accepted, it is the customer’s responsibility to safely transport it to its destination.
Bekari 16.17 cakes are hand-made, using fresh cream or buttercream. Therefore, there may be slight natural variations in appearance. We reserve the right to replace unavailable components with those of equal or better quality.
Please take the time to inspect the cake at the time of delivery, as Bekari 16.17 cannot take any responsibility for visible errors not identified and shown to staff after this point.
Once the cake is delivered, the cake is no longer Bekari 16.17’s responsibility. We are not responsible for any damages made after delivery, you are responsible for taking care of the cake. Please follow the storage instructions on the cake care card attached to the cake box and on the product information page.
Bekari 16.17 will make every effort to create the cake you want and deliver it in perfect condition.
In the unlikely event that this does not occur, Bekari 16.17 will take reasonable steps to rectify the situation and ensure you have a cake you are happy with.
However, we do not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery. This does not affect your statutory rights.
Bekari 16.17 reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for delivery on a date after which a price increase has been made.
We work hard at Bekari 16.17 to ensure your complete satisfaction with our products.
If you are not entirely satisfied with your order, you can contact us through email or the online form.
Please note that if you cancel when there are more than 2 days to the delivery/collection date, the full value may be refunded back to you.
In the event of cancellations within 2 days of delivery/collection, Bekari 16.17 reserves the right to retain half the value (50%) of the order to cover costs.
Perishable goods unfortunately cannot be returned.
If you aren't satisfied with the condition of your cake that you receive from us following an online purchase please contact us immediately by sending us a message through our contact form. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.